Emeline LAUCAGNE is currently Cost Controller in Best Mont Blanc - Groupe SHCR Sofival at Chamonix Mont Blanc.
What can top becoming a hotel Revenue Manager just upon graduating from Vatel? Perhaps becoming a Revenue Manager for three hotels?
Emeline Laucagne, an MBA Vatel Valedictorian, was recruited as the Revenue Manager for three Novotel Hotels in Paris. She’ll tell us about her job.
Emeline, in the 2013 MBA Vatel Valedictorians interview, you told us about how you enrolled in Vatel: “I enrolled in Vatel Lyon directly in the Foundation Year after having graduated with a two-year vocational degree in International Commerce.” Why did you make this decision?
I was thinking about working in Hospitality even before I did my International Commerce degree. Thanks to Vatel, I was able to use the general knowledge that I learned during my vocational degree. I was attracted by this dynamic activity where you are constantly in contact with others and where you can work any place in the world. This is an ever changing and constantly innovating environment. It calls upon many profiles and skills.
" Vatel allowed me to discover this sector, its codes, its history and stakes, plus allowing me to participate in several internships and meet fascinating people."
I learned a lot from both of these internships. From both a technical and a human point of view. My Irish experience was very “hands-on.” This operational job confirmed that I loved working in hospitality and also allowed me to expand my managerial know-how at the same time I was getting more fluent in English.
My final internship at the Royal Monceau allowed me to hone my professional projects and specialize in Revenue Management. This was a huge challenge as the hotel was just opening. Plus it’s a luxury hotel, meaning it has very discriminating clients.
And you finished by saying: “In less than a week, I learned that I was the Vatel Lyon 2013 Valedictorian and that I had been hired as a ‘Multi-Hotel Revenue Manager.’ Then you give us your personal definition of a RM: “My mission will consist in maximizing the hotel’s turnover by acting on determination of rates and on the available capacity, depending on forecast demand.” Has your vision of this job changed since then?
This is a general definition of the RM job. Missions of course then have to be adapted to each hotel depending on their needs. A Revenue Manager can also be responsible for other jobs, especially in Distribution and work in other departments, in particular in Sales and Reservations, for example. But the aim remains to optimize hotel person-nights, in predefined periods, while protecting the guests who contribute the most.
Vatel Lyon offers the fifth year MBA Vatel specialization in “Revenue Management.” Would you have chosen it in your fourth year, or wasn’t your professional project ready then?
I might not have chosen it because then I was hesitating between RM and Finance.
What advice could you give to fourth year students who are wondering what this Revenue Management specialization is?
To help students make a choice, I’d advise them to meet a Revenue Manager in a hotel to get a better idea what this job really entails on a daily basis. We’re no longer in an operational hotel environment and are more focused on a world involving figures and Excel spreadsheets, which isn’t necessarily everyone’s cup of tea.
Could you tell us more about the Novotel brand and the hotels you work for? What are your daily activities?
Novotel is an Accor group chain. These are standardized four-star hotels. I work for the :
These hotels have individual guests and groups, mostly for business during the week and for vacation stays on the week-end. Each one is very different and has a different context. Working for three hotels is very enriching.
On a daily basis,
What are you short, mid and long-term projects?
This job I’m doing now was created. I really like it and I have quite a few things to learn yet and put in place. I’m always learning something new, at many different levels.
"This is a really exciting job that is constantly changing."
Working for hotels that are part of an international group allows you to learn more and gain more skills, as you are always in contact with many different co-workers.
In the longer term, I would like to remain in the hotel management field, probably in other jobs and work internationally.
VATEL Group, specialized in teaching Hospitality and Tourism Management, is proud to announce the nomination of Karine Sebban-Benzazon as CEO of our Group.Read more
Vatel Hospitality and Tourism Business School recently exhibited its stellar academic programs at the high-profile International Education Fair held in Sharjah, UAE from October 18-21, 2023.Read more
the General Director of Vatel Bahrain, assumed the role of the Kingdom of Bahrain's representative at the 17th annual international convention of the Vatel Group, The event took place in the Republic of Rwanda, AfricaRead more
Shaikh Khaled bin Khalifa Al Khalifa, General Director of Vatel Hospitality & Tourism Business School, met with Eric GIRAUD-TELME, the newly appointed French Ambassador to Bahrain.Read more
Vatel Hospitality & Tourism Business School held an induction day for its new students of the academic year 2023-2024.Read more
In a landmark collaboration, Vatel Hospitality & Tourism Business School and Swiss-Belresidences Hotel have signed a memorandum of understanding (MoU) aimed at bolstering their ties.Read more
With limited available seats, the deadline for admissions applications swiftly approaches, set for the evening of Thursday, September 21, 2023.Read more
Taking active involvement in 'Youth City 2030' this year, the Vatel Hospitality & Tourism Business School in Bahrain is delighted to present an insightful session in partnership with the Gulf Hotel, on 'The Dining Protocol and Etiquette'.Read more
The open day event, presented by Vatel Hospitality and Tourism Business School under the theme "Discover Hospitality" in collaboration with the InterContinental Regency Bahrain Hotel, saw an impressive surge of participants.Read more
The meeting centered around forging collaborative ties between the college and the hotel, capitalizing on their distinguished partnership, and devising strategies to enhance student development and leverage the hotel's extensive expertise.Read more
Vatel Hospitality & Tourism Business School has joined hands with the Intercontinental Regency Bahrain Hotel to announce an upcoming open day titled ‘Discover Hospitality’Read more
The Ministry of Education in the Kingdom of Saudi Arabia has officially recognised Vatel Hospitality & Tourism Business School in Bahrain as one of the recommended higher education provider for Saudi students to enrol in.Read more
Vatel Bahrain and Jumeirah Gulf of Bahrain Resort and Spa have signed a Memorandum of Understanding (MoU) to provide training opportunities for college students and enhance cooperation in the fields of hospitality and tourism.Read more
Dr. Mohammed bin Mubarak Juma, Minister of Education and Chairman of the Board of Trustees of the Higher Education Council, visited Vatel Bahrain, College of Hospitality at its headquarters in Al-Jasra.Read more
H.E. Mr. Nabil bin Yaqub Al-Hamar, the Media Affairs Advisor to His Majesty the King, paid a visit to the headquarters of the Vatel Hospitality & Tourism Business School in Al Jasra.Read more
Jameel bin Mohammad Ali Humaidan, Minister of Labour met with Shaikh Khalid bin Khalifa Al Khalifa, Director-General of Vatel Bahrain.Read more
Manama, June 22 (BNA): Rawan bint Najeeb Tawfiqi, Minister of Youth Affairs, received Shaikh Khalid bin Khalifa Al Khalifa, Director-General of Vatel Hospitality and Tourism Business School.Read more
Vatel Bahrain participated in the evaluation panel for student performance in Vatel Nîmes, France. The Grand Oral takes place in June each year, and successful students are awarded a bachelor’s degree in international Hotel Management.Read more
Vatel Bahrain & Conrad Bahrain Financial Harbour signed a MoU to strengthen bilateral relations and cooperation between the two parties, and work to provide training opportunities for Vatel students in the fields of hospitality, and tourism.Read more
Vatel Bahrain, in collaboration with the Gulf Hotel, honoured 43 of their students for their successful participation in the Formula 1 Gulf Air Bahrain Grand Prix, as well as the 146th General Assembly Meeting of the International Parliamentary UnionRead more
Vatel Hospitality & Tourism Business School continues its academic achievements as it maintains the 11th rank in the world, among 160 universities worldwide, according to the QS World University Rankings by Subject 2023.Read more
Vatel Hospitality & Tourism Business School won the International Student Ratio Award in the Global Higher Education Exhibition “GHEDEX 2023”.Read more
The Vatel Hospitality & Tourism Business School in Bahrain organised a field trip for foundation year students in cooperation with The Art Hotel & ResortRead more
Vatel Bahrain organised a student site visit to various archaeological tourist sites in the Kingdom of Bahrain, including the Pearling Path.Read more
Manama, Apr. 18 (BNA): Vatel Bahrain will double its admission capacity to provide the local tourism scene with more highly skilled national workforce, Director General Shaikh Khalid bin Khalifa Al Khalifa announcedRead more
Exhibition World Bahrain signed a Memorandum of Understanding (MOU) with Vatel Bahrain to provide mentorship and career guidance and opportunities to students, host various guest speakers and attract mutual beneficial opportunities.Read more
Foundation year students at Vatel Hospitality & Tourism Business School participated in workshops entitled "Etiquette in Hospitality", to acquire the skills required to start their practical training in accordance with international standards.Read more
The Ritz-Carlton, Bahrain and Vatel Bahrain signed an agreement that further strengthened their partnership in developing future leaders in luxury hospitality.Read more
The Supreme Organising Committee of the Bahrain International Airshow (BIAS 2022) has signed a memorandum of understanding (MoU) with the Vatel Bahrain – International Hospitality School.Read more
The General Director of Vatel Hotel & Tourism Business School in Bahrain, Shaikh Khaled bin Khalifa Al Khalifa, visited Vatel's campus in Nimes, France, where he met with the college's leadership and several topics were discussed.Read more
General Director of Vatel Bahrain stressed the importance of strengthening relations and links between the college’s branch in Bahrain, and other Vatel locations across the globe, especially Vatel’s headquarters in Lyon in France.Read more
Vatel Hospitality & Tourism Business School attained a new academic achievement by ranking 11th in the world in the “QS World University Rankings” in Hospitality & Leisure Management, by subject, for the year 2022, out of 150 universities worldwide.Read more
More and more human communities consider ecotourism to be a solution that promotes their way of life, and preserves their culture and biodiversity surrounding them.Read more
Martin Rousset, a Vatel Nimes student, flew to Antananarivo for Vatel Madagascar’s specialization in ecotourism management for his last MBA year.Read more
The tourism sector, one that now attracts millions of young students throughout the world, is in tune with globalizationthat is currently being overturned by inequalities and environmental threats.Read more
Vatel Rwanda started in 2016, we began to prepare the first intake for 2018, headed by Nicole Bamukunde, a Rwandese graduate of Vatel, and who has worked in startups in her country, which is totally renewing itself.Read more
This last week of November, 339 5th year students competed in English for 1st place on the podium.Read more